Free Shipping to Canada and USA
At fabric-online.com, we don't want shipping costs to prevent you from getting the fabric you want, so we offer standard free shipping in Canada and the United States of America on orders above USD $100 or CAD $150 including tax.
Standard Shipping to Canada and USA
For orders below the free shipping limits, we offer our custumers reduced shipping rates in Canada and the United States that are built into our online shopping cart.
Customers can contact us if they’d like to request expedited shipping. Extra charges may apply.
International Orders and Shipping
Customers can contact us if they’d like to request a delivery outside of the United States or Canada. Extra charges may apply.
Certain remote areas may not be eligible for our free, standard, or expedited shipping rates, depending on the type of order and package size. These areas may include, but not be limited to Yukon, Nunavut, Northwest Territories, Alaska, Hawaii, Puerto Rico, and countries outside North America. In such cases, the customer would be contacted and presented with options, including covering an additional portion of the shipping costs or an order cancellation with full refund.
At Fabric-Online.com, customer satisfaction is our top priority. If, for any reason, you are not happy with your purchase, we will accept returns within 30 days of your delivery date, with the following exceptions.
- Product that has been cut, dyed, washed, damaged, or in poor condition
- Product that is in un-sellable condition, including, but not limited to items that are dirty, wrinkled, contaminated with hair, or emit a smokey or other offensive smell
- Small pieces under 4 meters in length
- Shipping costs are non-refundable
Once we've received and inspected your return, we will send you an email to notify you to confirm whether you are eligible for a refund. Approved returns will be credited via the original form of payment, within 1-3 weeks after they are received.
How to return an online order
- Pack your return securely
- Attach receipt and a note on the reason for the return
- Ship to the address on our Contact Us page